Concierge is an AI system that follows up with every patient who missed an appointment, never responded to an inquiry, lapsed on treatment, or has an unpaid balance. Automatically. 24/7. HIPAA compliant.
Serving medical spas, weight loss clinics, HRT practices, peptide centers, and concierge medicine
Rebooking cycles for Botox, filler, laser. Post-treatment check-ins. Lapsed patient reactivation at 60 and 90 days. Review requests after every visit.
Dosing reminders and adherence tracking. Weigh-in follow-ups. Refill coordination. Patient engagement between visits to reduce drop-off.
Lab follow-up coordination. Dosing compliance check-ins. Treatment plan adherence. Reorder reminders before patients run out.
Protocol adherence sequences. Follow-up scheduling for bloodwork. Patient education drips. Subscription renewal reminders.
Membership renewal outreach. Preventive care scheduling. Annual wellness visit coordination. White-glove communication at scale.
Cross-service recommendations. Coordinated scheduling across providers. Unified patient communication. One system for every service line.
Every day, your practice loses revenue to problems your staff doesn't have time to solve. These aren't hypothetical. They're happening right now.
From the moment someone finds your practice to the day they refer a friend. Every step has an automation running behind the scenes.
AI responds to every inquiry within 60 seconds. SMS, voice, email. No lead sits overnight.
Automated24-hour and 2-hour confirmations. Same-day no-show recovery. Waitlist backfill.
AutomatedPost-visit check-ins. Dosing reminders. Treatment adherence. Side-effect monitoring.
AutomatedAutomated balance reminders. Payment link delivery. Gentle escalation sequences.
Automated60/90-day reactivation for lapsed patients. Service-specific rebooking reminders. Birthday outreach.
AutomatedPost-visit review requests timed for peak satisfaction. Google and Yelp routing. Follow-up if no action.
AutomatedReferral program automation. Personalized share links. Thank-you sequences for referrers.
AutomatedEvery interaction tracked. Every outcome measured. The system gets smarter every week.
Always OnNo long implementation. No training manuals. We plug into your existing systems and start working.
30-minute setup call. We connect to your scheduling system, understand your services, and map your patient flow. Automations match your brand and tone.
Week 1: confirmations and review requests. Week 2: no-show recovery and lead follow-up. Week 3: reactivation and collections. Week 4: full system running.
Patients rebook. Balances get paid. Reviews go up. No-shows go down. You see the numbers in your dashboard. The system keeps optimizing from there.
We don't just automate your patient outreach. We test, measure, and improve it continuously. Every week you're a Concierge practice, your results get better.
When we send a no-show recovery text or a lead follow-up, we track the real outcome. Did they rebook? Did they pay? No vanity metrics. Just results.
Our AI runs controlled experiments on timing, wording, and channel for every interaction type. Winners become the new standard. Losers get rolled back.
What works at one practice informs every practice on our network. New clients start with proven patterns. Your day-one results reflect everyone's learnings.
New revenue from recovered patients, increased visit frequency, upsells, and referrals, multiplied by your practice's gross margin.
Time your team no longer spends on follow-ups, reminders, appointment confirmations, email campaigns, and social media. Calculated at $25/hour labor value.
Monthly software and service fees you eliminate by consolidating into Concierge. See breakdown below.
Your practice is already spending thousands per month on patient communication platforms, marketing agencies, review management, and more. Concierge replaces all of them.
| Tool / Service | Typical Monthly Cost | Replaced by Concierge |
|---|---|---|
| Patient Communication (Klara, Curogram, OhMD) | $300 - $2,000+ | AI voice, SMS, chat, call-to-text, voicemail transcription, appointment reminders |
| Marketing Agency | $3,000 - $8,000 | AI content creation, campaigns, GBP optimization, SEO |
| Review Management (Birdeye, Podium) | $300 - $500 | Automated review requests, reputation monitoring, response management |
| Email Marketing (Mailchimp, Constant Contact) | $100 - $300 | AI email campaigns, drip sequences, reactivation workflows |
| Scheduling Tools (Calendly, Acuity) | $200 - $400 | Self-scheduling built into AI agent and web chat |
| Call Tracking (CallRail, etc.) | $100 - $300 | Call tracking and transcription native to Concierge |
Conservative monthly displacement range. Not every practice uses all of these tools, but most multi-location practices are paying for at least 3-5 of them. The displacement savings alone may exceed your Starter tier fee before we create a single dollar of new revenue.
Answer 12 questions about your practice. In 3 minutes, see exactly where patients, revenue, and time are slipping through the cracks. No login required.
Run the Free DiagnosticTakes 3 minutes. Shows your addressable recovery gap and a month-by-month timeline.
Begin with a Starter engagement. All automations live within 4 weeks. 90-day out clause: if we don't demonstrate 2x ROI, you walk free.
For every dollar you invest with Concierge, we deliver at least two in recovered revenue, cost displacement, and operational savings. If we don't hit 2x in 90 days, you walk. No penalty.
If we do not demonstrate 2x ROI within 90 days, you leave with zero obligation. No cancellation fee. No penalty. We take the risk so you don't have to.
Stripe auto-billing on the 1st of each month. Invoice provided 5 days prior.
HIPAA Business Associate Agreement (BAA) included for all healthcare clients at no additional cost.
You own your data. Full portability. You can export your complete data set at any time.
Binding arbitration, State of Kansas. No litigation.